How it works
Select your return item, receive email confirmation and send your package back
Love it or Return it
We believe in Love.
We want you to LOVE every element of your Eich Esthetic experience, and as an independent, family-owned company, we are deeply committed to giving you our very best service.
If you desire a return, we’ll make the process as easy as possible. Once your return is authorized, you’ll receive simple step-by-step instructions and a shipping label if required via email.
Still hoping the treat you chose will work for you?
Sometimes a little tweak is all it takes to find your perfect fit. We welcome the opportunity to work alongside you to explore if we can facilitate a match with your unique needs and the product you’ve chosen. Reach out to hello@eichesthetic.com and we can go deep over email, have a back and forth over chat, or set up a time for a live video consult to share our favourite tips & tricks to help you make the most of our unique treats.
Still want a refund? No problem, we have you covered
What items are returnable?
Our complete collection is returnable, with the exception of The Chocolate Box and our digital gift card. Eligible items must have been purchased directly from eichesthetic.com within the last 180 days. If your item falls outside of these requirements, please email us hello@eichesthetic.com for further guidance.
What items are non-refundable?
Orders placed during gifting promotions where free product was received with a qualifying value purchase are not eligible for return.
We cannot process a return for products purchased through a retail partner. Refunds, exchanges, and store credit are available only for purchases made through echesthetic.com.
The Chocolate Box and our digital gift card are not eligible for return or credit.
Do you accept international returns?
Yes! We want you to be delighted with your experience no matter where you live in the world. If you are an international client seeking a return, please email us directly for options at hello@eichesthetic.com. Please note that International shipping charges, customs fees, and taxes are not eligible for refund.
You’ve submitted a return request and received an “Instant Refund Voucher” – what is this?
Once you move through the returns steps online, if eligible, you will be issued a temporary Instant Refund Voucher, which we’ve funded for you. The Instant Refund will be equal to the value of your return and gives you the flexibility to place a new order right away so you might discover something you fully adore – no waiting on your credit card company to release your original funds.
What happens if you just want your money back and don’t wish to use your “Instant Return Voucher”?
If your Instant Refund Voucher remains unused five days from when it is issued, the code will automatically deactivate and you will be issued a refund to your original payment source for any balance due to you. There is no further action needed on your side.
If a return of physical goods is required, you’ll be provided a return label and your refund will process following delivery of your package to our studio.
Need to cancel an order that hasn’t shipped yet?
Our returns portal works only for orders that have been fulfilled. If your package hasn’t left our studio yet and you need to cancel, please email us right away at hello@eichesthetic.com.
Have a question for us that isn’t answered here?
Reach out to us anytime at hello@eichesthetic.com. We are here for you!